Comprehensive Thought-Based Approach

Availability of Services at Quoted Rates

Please note that the quoted rate is subject to change based on availability of services and can be guaranteed for only 14 calendar days from the date quote was provided verbally or in writing. Further, discounts offered to initially quoted rate expire in 48 hours if the Service Agreement and Invoice have not been executed. 

Privacy and Confidentiality Policy

The Resume Shop, INK uses the information provided by the customer solely for the purpose of creating a resume, and does not share such information with any other third party for any reason whatsoever, unless required by law or in accordance with express permission granted by the customer in writing. All the names, contact information, and other information used in the sample resumes on website and in marketing materials are fictional. In testimonials, personal information is provided with the consent of the persons involved. Click here for our comprehensive privacy policy.

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Completion of Worksheets & Supplemental Materials

As required to produce a resume (or other documents as specified in the invoice, email correspondence, etc.), the client agrees to complete the Resume Worksheet, Worksheet Addendum, LinkedIn Questionnaire, and/or other worksheets or otherwise supply all of the information deemed necessary by me to complete the project. The client assumes the total responsibility for supplying all of the information required for writing the documents and understands that failure to provide requested information in a timely manner will likely result in delays in completion of the project. All projects are written in the order that completed files are received. The client agrees to complete the Resume Worksheet, Worksheet Addendum, LinkedIn Questionnaire, and/or other worksheets or information requests within 30 calendar days of securing the services of The Resume Shop, INK and/or remitting payment for services. Failure to complete the worksheets and/or supply the necessary information within 30 days will result in forfeiture of the right to services. Refunds will not be issued for forfeited services. We may, at our sole discretion, complete the project for the client as an act of good faith as time permits. However, in such circumstances, we make no promises or guarantees with respect to timelines/deadlines for completion of the documents.
Projects presented for completion within 30 days are written in the order received, and every effort is made to complete projects in 12 to 15 business days. However, this estimate is not intended to establish a set deadline unless a specific deadline has been agreed to in writing. 

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Refund Policy | Cancellation of Services | Disputes

Due to the nature of the highly customized services rendered by The Resume Shop, cancellation of services for a refund of fees paid is not possible in most circumstances. Requests for cancellation of services and full refund must be made in writing (email or written correspondence; text messages will not be considered written notice) within 2 business days of executing the service agreement and/or remitting payment for services, whichever occurs first. For the purposes of this policy, two business days shall comprise 48 hours, unless the  transaction occurred on a Friday or holiday,  in which case the second business day would be determined via a 'pro rata' application of the policy.

We reserve the right at our sole discretion to honor or reject cancellations made anytime following the second business day after execution of the agreement for a partial refund. Any work completed on behalf of the client will be charged at a rate of $75 to $100 per hour and will be deducted from fees received before a refund is issued. Refunds for services cancelled within two business days of execution of the agreement will be processed within 7 to 10 business days. All other refunds will be processed within 30 calendar days from receipt of written request.

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Services purchased via a 'special offer' or acquired via a third-party (i.e. auction prize) or gift certificate ARE NOT eligible for refund. 

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In the unlikely event that the client should open a claim and/or file a dispute with PayPal or the client’s financial institution to secure a full or partial refund for any reason, the client agrees that this contract becomes null and void and results in immediate forfeiture of the client’s right to any and all services not previously rendered. Under this provision of the agreement, I am under no obligation to complete any and all aspects of projects in progress, nor am I under any obligation to render any or all other services outlined in this agreement, promised by word of mouth, and/or described in correspondence dated on or before the date the claim/dispute/complaint was filed.

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Contact Information

We are available by telephone at 415.613.7975 Monday through Friday starting at 10:00 am Pacific time. We can be contacted 24 hours a day by email at ResumeShopINK@gmail.com.